Privacy Policy

Effective Date: December 1, 2024

Introduction

Millanostore.com (“we,” “our,” “us”) is committed to safeguarding the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, or products. By accessing or using our website, you consent to the terms outlined in this Privacy Policy.

1. Definitions

  • Personal Information: Any information that identifies, relates to, or can be associated with a specific individual, such as name, address, and email.
  • Third-Party Providers: External organizations or services that help us fulfill orders, process payments, or provide other services.
  • Cookies: Small data files stored on your device that help us improve your experience on our website.

2. Information We Collect

We collect personal information to process orders, improve customer experience, and comply with legal obligations. The types of personal information we collect include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

We do not actively collect browsing data but may use third-party analytics tools, such as Google Site Kit, to improve our services. For detailed information about these third-party services, please refer to their respective privacy policies.

3. How We Use Your Information

The personal data we collect is used for the following purposes:

  • Order Fulfillment: To process and ship your purchases.
  • Customer Service: To respond to inquiries, resolve issues, or improve our support.
  • Marketing & Promotions: To send you offers, newsletters, or product recommendations (you can opt-out at any time).
  • User Experience Improvement: To enhance the functionality and design of our website.

4. Sharing Your Information with Third Parties

We may share your personal information with trusted third parties in order to provide our services. These include:

  • Payment Processors: To securely process your transactions.
  • Shipping and Delivery Providers: To ensure timely delivery of your orders.
  • Marketing Platforms: To facilitate promotional campaigns and improve your shopping experience.

We ensure that any third parties we work with comply with applicable privacy laws and regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience, analyze website traffic, and serve relevant advertisements. You can manage cookie preferences directly through your browser settings or by reviewing the privacy settings of third-party services integrated into our site.

6. Your Data Protection Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can view and modify your information through your account settings.
  • Correction: You can correct any inaccurate or incomplete personal data.
  • Deletion: You can request to delete your data by contacting us at support@millanostore.com.
  • Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions included in such communications.

7. Security Measures

We take the security of your personal information seriously. Our website is protected by SSL encryption, and we use secure platforms and protocols to prevent unauthorized access. Despite these measures, please be aware that no online service is 100% secure.

8. Data Retention

We retain your personal data for as long as you remain a customer with us, or for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, it will be securely deleted or anonymized.

9. Age Restrictions

Our website is intended for users of all ages. However, we offer products specifically for both adults and children, including children’s footwear and bags. If we learn that we have collected information from a child under the age of 13, we will promptly delete that information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business needs. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

12. Jurisdiction and Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada. Any legal disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts in Millwoods, Edmonton, Alberta.

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